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001 / What we do CARRALSIERRA

What we do

Crisis, issues, and reputational risk

We prepare companies before a crisis, advise through the critical hours, and guide the recovery that follows. We identify vulnerabilities, put protocols in place, train spokespeople, and build early-warning mechanisms so the response is fast and precise rather than improvised.

What it covers

  1. Vulnerability mapping and risk scenarios
  2. Crisis manual, protocols, committee structure, and roles
  3. Early warning and real-time monitoring
  4. Holding statements, positions, and Q&A
  5. Engagement with media, authorities, communities, and employees
  6. Simulations and spokesperson training
  7. Reputational recovery

When clients call us

  1. An operational, environmental, or safety incident.
  2. A regulatory investigation, litigation, or sanction.
  3. A cyber incident or data breach.
  4. A dispute with communities, unions, or activist groups.
  5. Disinformation or AI-generated content targeting the company or its executives.

During a crisis we work next to the leadership team on the decisions, the messages, and the sequence in which they reach each audience, so risk is contained and trust holds. Afterward, we guide the work of rebuilding credibility.

Frequently asked questions

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