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001 / About us CARRALSIERRA

About us

Our commitments

The trust we ask of our clients is earned with what we do. These are the commitments we make on every engagement.

1. A senior team from start to finish

The partners and directors who present the proposal are the ones who lead the work. We name the team and its time commitment from the first meeting.

2. Independence and clear conflict checks

We are independent, with no ties to media groups or holding companies. Before accepting an assignment we check for conflicts of interest and, if there are any, we say so.

3. Confidentiality

Client information is handled under confidentiality agreements, restricted access, and protocols for material or sensitive information.

4. Responsiveness when it matters

In a crisis, a partner is available around the clock. In day-to-day work, we respond within one business day.

5. Indicators agreed at the outset

We measure what matters to the business: presence in target media, tone, messages, stakeholder perceptions, and concrete outcomes, not clip counts.

6. Integrity in media relations

We never promise coverage that is not ours to give. Paid content is always labeled as such and never presented as editorial.

7. Responsible use of AI

We use AI to analyze and accelerate, never to replace judgment. Everything we deliver is reviewed by a senior consultant, and confidential information never goes into tools that use it for training.

8. Information that can be verified

What we say about our clients and about ourselves can be checked. We don't use superlatives we can't back up.

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